Progam Development
Organizations are moving away from hunches to a more evidence-based approach to program design and development. Knowing your programs are working the best they can be is better than just thinking it.
Terrapin helps organizations develop, prove and improve programs and projects for maximum impact.
Case Study
Who
Indian Business Corporation - A First Nations owned developmental lender based in Calgary, Alberta.
Challenge
Proving a social finance business has an impact on the financial and social health of clients, their families and communities.
Approach
Co-creating an evaluation strategy to assess client satisfaction and explore the changes experienced by IBC loan clients.
Data management systems review to inform improvements on regular data collection for monitoring and tracking client progress.
Telephone surveys, in-person interviews and focus group meetings to collect information from IBC clients.
Copy writing, infographic and creative input on client evaluation results in professionally published reports.
Managing press release and report dissemination to a wide range of stakeholders and potential investors.
Co-presenting evaluation and report findings to First Nation, provincial and federal government agencies.
Outcomes
IBC is recognized as a leader in measuring and reporting on the social and economic impacts of developmental lending in Canada and has increased investments to do more for more First Nation clients.
“Since 2015, IBC’s evaluation reports have raised the bar for reporting the social and economic impact of Indigenous developmental lending and social finance.”