Progam Development

 

Organizations are moving away from hunches to a more evidence-based approach to program design and development. Knowing your programs are working the best they can be is better than just thinking it.

Terrapin helps organizations prove and improve programs and projects for maximum impact.

[JC] - this last statement should reflect development as opposed to proof and impact

 

 
 
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Case Study

 

Who

Indian Business Corporation - A First Nations owned social finance lender based in Calgary AB

 

Challenge

Proving a social finance business impacts the financial and social health of clients, their families and communities.

 

Approach

Co-creating and client evaluation strategy to assess client satisfaction and explore the changes experienced by IBC loan clients.

Data management systems review to inform improvements on regular data collection for monitoring and tracking client progress.

Telephone surveys, in-person interviews and focus group meetings to collect information from IBC clients.

Copy writing, infographic and creative input on community evaluation results in professionally published reports.

Managing press release and report dissemination to a wide range of stakeholders and potential investors.

Co-presenting evaluation and report findings to First Nation, provincial and federal government agencies.

 

Outcomes

IBC is recognized as a leader in measuring and reporting on the social and economic impacts of developmental lending in Canada and has increased investments to do more for more First Nation clients.

 

 
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Testimonial copy from someone Rob Rollingson about the work done for IBC
— Rob Rollingson, General Manager, Indian Business Corporation